Support

How can we help?

Email hello@sittight.co.uk. We usually reply within two working days.

The camera can't find them

• Tap Start calm-down, then put the iPhone down facing your child, upright and steady, about waist height and 1 to 3 metres away. You don't draw anything: it finds them itself.
• If it says "Step out of the picture", it can see two people. Walk out of view and it carries on.
• When one person sits still for a couple of seconds it says "Found them", chimes once and the countdown starts.
• Turn a light on if the room is dim, and keep busy backgrounds (a TV, a doorway) out of view.
• If it can't find them within 20 seconds, tap Try again, or carry on without the camera.

The phone got knocked

If the iPhone moves during a time-out, the countdown pauses and says "Finding them again…". Once the phone is still it finds your child again and carries on where it was. A knock isn't counted as leaving the spot, so the countdown doesn't start again. If it can't find them, you can carry on without the camera.

The countdown keeps restarting

The countdown stops when your child leaves the spot for more than a couple of seconds (you can change this in Settings), and starts again from the beginning once they're back. The last ten seconds need them to be still before it finishes. Lots of restarts is normal in the first week.

Using the same spot every time

If you'd rather mark the spot once, go to Settings, find your child under Children, set The spot to Use a fixed spot, and draw the box. Prop the phone the same way each time. Clear the fixed spot to go back to finding them each time.

Without the camera

On the screen that asks you to put the phone down, tap Start without the camera. Manual mode runs the same countdown, and you tap Left the spot and Back in the spot yourself. It also works if you'd rather not allow the camera at all.

Ending a time-out early

Hold the end button for three seconds. It's built so a small child can't end it by tapping.

Subscriptions

• Restore: open the Plus screen and tap Restore purchase, signed in with the same Apple ID.
• Cancel: iPhone Settings, your name, Subscriptions, Sit Tight.
• Refunds: Apple handles these at reportaproblem.apple.com.

Deleting your data

Everything lives on your iPhone. Remove a child in Settings to delete their history, or delete the app to delete everything. See the privacy policy.